Repairs

From plugging leaks to filling cracks, keeping your home in good shape is important to us. As one resident told us, ‘The property has been beautifully renovated to meet our needs’. We provide a grant towards decorating your home when you move in. After that, we share responsibilities for external and internal maintenance with you.

We offer services that are:

• responsive – when a problem arises, we fix it;
• planned – properties maintained to a high standard;
• programmed – this includes external decoration.

For enquiries during office hours:

• phone 020 3848 6020;
• for Gas, Central Heating, and Hot Water – press 1;
• for Repairs and Maintenance, including Electrics – press 2;
• for Finance – press 3;
• for all other enquiries – press 4.

For enquiries outside office hours:

• phone 020 3848 6020;
• for gas emergencies – press 1;
• for all other enquiries – press 2.

Our normal office opening hours are 9am to 5pm, Monday to Friday, except Bank Holidays.

If you choose the gas option, your call will be automatically directed to our gas contractor’s call centre.

For roof, locks or glazing emergency, find a local contractor and arrange for works up to a maximum of £250 to make your property safe. Further work required should be reported to Samuel Living.

You can find full details about repairs and maintenance in the Residents’ Handbook. 

We’ll do everything we can to make your home shape up nicely and your pipes sound sweet.