Get your Residents’ Handbook!

Everything from rabbits to refurbishments, ponds to plumbing, gullies to gas boilers – it’s all covered in the MMHS Residents’ Handbook.

The Handbook is available as a free download from the MMHS website. Residents without online access can request a paper copy.

The Handbook is essential reference material for residents, who can find out what to do about pets, how to report emergency repairs, contacting contractors – and much, much more.

For instance, did you know if repair work costs under £100 you can authorise a contractor to carry out the work immediately? MMHS will reimburse you on submission of a receipt.

And do you know where essential services are located around your home and how to isolate them – in the event of an emergency? If not, there’s a handy checklist for you.

In addition, there is a whole page of important phone numbers, ten indexed sections covering a vast range of vital household matters, and a ready-to-use maintenance log.

The Handbook points out that while MMHS looks after big structural issues from roofs to floorboards, the resident is responsible for items like sheds and shelving.

Our property and operations teams worked hard to produce this vital publication in an accessible 26 pages.

‘Our Handbook covers MMHS services, your rights and your responsibilities,’ said CEO Mairi Johnstone. ‘It’s essential information for our ministerial residents.’ You can obtain your free copy here.