From plugging leaks to filling cracks, keeping your home in good shape is important to us. As one resident told us, ‘The property has been beautifully renovated to meet our needs’. We provide a grant towards decorating your home when you move in. After that, we share responsibilities for external and internal maintenance with you.

We offer services that are:

• responsive – when a problem arises, we fix it;
• planned – properties maintained to a high standard;
• programmed – this includes external decoration.

For emergencies, please use these contacts:

• for gas repairs, contact Boiler Plan. For heating or hot water issues, phone 0800 612 2302, selecting option 3; email mmhs@boilerplanuk.com; for emergency out-of-hours help, contact Boiler Plan Engineer Lead, Adam Leak on 07923 245140;
• for electrical repairs, call 020 3848 6020 – option 1;
• for out-of-hours emergency repairs for roof, locks or glazing, phone 020 3848 6020 – option 1.

For general repairs (Monday–Friday, 9am – 5.30pm), use these contacts:

• call 020 3848 6020 option 1 for general repairs; email property@mmhs.org.uk.

If you cannot reach MMHS about your roof, locks or glazing emergency, find a local contractor and arrange for works up to a maximum of £250 to make your property safe. Further work required should be reported to the Society.

You can find full details about repairs and maintenance in the Residents’ Handbook. Please fill in our online questionnaire following any repair.

We’ll do everything we can to make your home shape up nicely and your pipes sound sweet.