Repairs and Maintenance

tenants'-survey-1Now online! Your Satisfaction Questionnaire

To maintain and monitor the standard of service provided by contractors, tenants have kindly completed a ‘satisfaction questionnaire’. This is now also available as a new website feature. Fill in this online form to tell us your experiences. You can still request a paper version if you prefer.

Registered

Don’t take the electrics in your home for granted. That’s the message from The Cage – a 30-second insight into potential hidden electrical dangers that can exist. The clip was used in a social media campaign encouraging homeowners to use registered electricians.

Here are key contacts for Society householders:

– your provider for gas repairs is British Gas who can be contacted on 0800 107 7798;

– for electrical repairs, please call 020 7467 5271/5270;

– if you require out-of-hours emergency repairs for roof, locks or glazing, please call 020 7467 5271/5270. If you cannot get through to an MMHS representative, find an emergency local contractor and arrange for works up to a maximum value of £250 to make your property safe. Further work required should be reported to the Society at the next available opportunity.

Maintenance of properties is carried out in a number of ways:

Responsive

This is when a problem arises which needs fixing. This might be an emergency or more routine. Section 4 of the Handbook details the responsibilities of the Society and those of the tenant – together with advice on how to report a repair and the 24 hour emergency service.

Click here to fill in a Repair request form!

Planned

It is essential that properties are maintained to a high standard. Refurbishment of kitchens and bathrooms, re-laying of driveways and replacement of windows and doors fall into this category.

The Society is working towards achieving the Decent Homes Standard for all the properties in its ownership. Regular surveys are undertaken with the information from these used to decide which properties should be included in the annual programme. The Society has restarted its Planned Maintenance Programme. Suspended three years ago due to financial constraints, this scheme is once again underway.

Programmed

This includes external decoration which is needed on a regular basis. An annual programme of external decoration is completed between April and October each year.

Refurbishment

This is usually (although not exclusively) when a property is empty as it is likely to cause a great deal of disruption.

Responsible

The Society is responsible for ensuring that all gas heating and hot water services are serviced annually. We monitor this very closely to ensure the contractors comply with this requirement. Section 4 of the Tenants’ Handbook gives clear guidance on the work to be included when a service is carried out together with contact details of the contractor in the event of a breakdown.